Each of webserver.com.my’s web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding domain name registered, mandatory setup fees and overages. There are no refunds on prepaid amounts after the 30 day money back period has elapsed or clients outside Malaysia.

All cancellations must be received in writing as per the deadlines indicated; postal mail and fax notifications are acceptable. Phone and email requests will not constitute acceptance of any cancellation. There are no refunds on option services, commerce hosting, managed services, co-location services, semi-dedicated server, Virtual Private Server, dedicated servers hosting and renewal of any services.