About WebServer
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About Us
WebServer.com.my, specializes in the complex managed hosting services such as email hosting, database hosting and mission critical application hosting since 1998.
A member of Genuine Intel® Dealer (GID) and part of Intel e-Business Network has enable us to provide our valued clients a stable platform of proven Intel Network Servers.
Our experience in managing over 200 servers for over 10,000 sites from over 60 countries and our understanding of advance technologies has allowed us to develop one of the most stable and reliable and responsive email hosting environment for any corporation.
All servers are housed in three of Malaysia most advance server facilities in Malaysia. Our carrier neutral Data Centres are powered by fully redundant systems with backup generators.
Our proven ability to provide responsive and reliable last mile application support 24 hours a day, 7 days a week, make us stands out from other web host provider in this region.
Responsive Support
Pro-active monitoring: we will monitor your email server(s) 24 hours a day, 7 days a week. Our experienced technicians will automatically fix any problems that occurred.
For standard support questions and concerns, our support staff is available via email and via our online support ticketing system. For emergencies, you can contact us via our extended hour support number 24 hours a day, 7 days a week. We pride ourselves on our customer relations.
We provide detailed help and solutions for the use of our email hosting services and software to your technical staff and your users. We will also provide you with and install upgrades to our software and operating system patches as they become available.
Service Level Agreement
We provide the following guarantees on your service:
Network Connection: We guarantee that the network will be available 99.9% of the time in a given month, excluding scheduled maintenance.
Hardware: We guarantee the functioning of all hardware components and will replace any failed component at no cost to the customer.
Infrastructure: We guarantee that the critical infrastructure systems, including power and HVAC, will be available 100% of the time in a given month, excluding scheduled maintenance.
